I’m the critical thinking partner ambitious founders bring in when they’re ready to stop reacting and start making deliberate, value-based decisions that move the business forward. We help embed the foundations for growth, specifically around post-sales customer experience and operations.

I do this with my Four Key Conversations™ framework, helping busy founders and leaders guide and grow their business into a one that embraces the power of communication and customer experience as competitive differentiators.

After 28 years in the corporate space, (with PwC, Virgin, Zendesk and others) and over a decade in the entrepreneurial world, I bring the rigour of the boardroom and the empathy, scars and experience of somebody who’s been in the trenches driving meaningful, impactful change.

Ideal clients are Software and Services firms on a growth trajectory, typically turning over between £1m and £3m. I’m still fine-tuning this, so if you have someone in mind who would benefit from a conversation, please get in touch.